With our company’s customer centric approach we believe that a happy customer is a returning customer. We are committed to maintain utmost levels of customer satisfaction and are well committed to deliver the best-in-class quality of products and services. We value long lasting and transparent relationships by surpassing your desired expectations.
Cancellations for Live Training Course:
- Cancellations recieved 48 hours before the actual commencing time of Live training course(webinar) will only be accepted.
- Cancellations will be accepted without any deductions if done within 2 hours of purchasing.
- Cancellations received after 2 hours of purchasing will attract a cancellation fee of $20.
- If you are not able to attend for any reason, please notify us earlier we will try making other arrangements for you
Cancellation will not be accepted in below cases for Live Training Course:
- Attendee didn’t receive the webinar instructions due to firewall protection or any other technical issues, on the attendee/registrant side.
- Cancellations/Refunds not applicable if in case we need to change the date of Live training course(webinar) due to unforeseen circumstances however, we take the full responsibility of conducting the stated Live training course on any other date else we will refund your money. Customer/Attendee can always watch free of cost the Recorded version of live training course which was postponed if they missed the live session.
- If attendee not attend any event due to any problem on attendee side.
- If attendee leave in between of the ongoing event.
- Refunds not applicable in the case if event being rescheduled by the speaker.
- In any case refunds not applicable after commencement of live event.
- Refunds not applicable if the customer ordered multiple times by mistake and not inform the company within 24 hours of the order.
- This is the customer responsibility to check inbox for Email. It is mandatory for the Customer to retain the order receipt. If not received, ask within 24 hours of the order confirmation.
Substituting for Live Training Course:
- Substituting for any other registrant will be free of cost.
- Substituting allows you to substitute a Live training course for some other listed Live training course scheduled on any other day/timing or the different topic.
- If some issue arises like audio or video problem during session from Federal Comply’s side, we will compensate for it. If customer is still not satisfied then we will initiate refund process.
- Cancellations and refunds not applicable for Recorded Training Courses/OnDemand/E-Transcript /Audio downloads/ virtual DVDs.
Federal Comply reserve all the rights to postpone event or any product at short notice with no loss or liability