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FAQ

  /  FAQ

What is a live Training Course/ Webinar?

Live training course/ webinar is a two way interactive training session conducted over the Internet. It usually lasts 60-90 minutes. The faculty/ instructor or speaker shares his/her screen and voice with the registered participant though computer or phone. A participant /attendee is allowed to ask questions during the session to the faculty during the session through chat and audio options. Participant /attendee will also receive the original slides/conference material used by the faculty during the session and can also earn Continuing Education Unit (If applicable).

What is an Recorded Training Course?

Recorded Training Course/ On-Demand/ OD webinars are self-paced recorded audio-visual training programs that allow you to earn  Continuing Education Units (If applicable) at your own convenience. Recorded Training Course is available online to access any day, anytime, unlimited times as per your convenience. And you can watch multiple times for the next 3 Months from the date of purchase. You will receive the instructions & link to attend the Recorded Training Course after the commencement of a live training/Webinar or if it is already recorded then you can attend it right away.

How do I register/purchase training?

1.Browse our website and choose your desired training, click on the ‘BUY COURSE’ button to purchase it.

2.Enter the asked details to create an account on our website(free of cost). These details are required in order to deliver you the product.

3.Pay through our 100% secure payment methods. Choose paying by PayPal account or Debit/Credit card of any company but in any case you will have to click on ‘PROCEED TO PAYPAL’ button. 

How do I watch/attend the training course?

Live Training Course-

1.To hear the audio live, you can dial the number which will be provided in the instruction kit.

2. Or hear and watch it live by accessing the link which will be provided in instruction kit by using your multi media device

Recorded Training Course-

Hear and watch it by accessing the link which will be provided in instruction kit by using multi media device like mobile/ computer/laptop/tablet etc.

What are the system requirements to attend a live/Recorded Training Course?

Live Training Course

1.Need just a telephone/mobile to dial the number to hear it live.

2.Or any multi media device like mobile/computer/laptop/tablet and a good internet connection to hear and watch it live by accessing the instruction kit link.

Recorded Training Course

Any multi media device like mobile/computer/laptop/tablet and a good internet connection to hear and watch it live by accessing the instruction kit link.

What if I cannot attend the live Training Course/ webinar?

No worries! Your Live Training Course purchase will include a Recorded Training Course session which you can watch any day, anytime, unlimited times as per your convenience. And you can watch Recorded Training Course sessions multiple times for the next 3 Months from the date of purchase. Your instruction kit to access the Recorded Training Course will be emailed on your registered email address 24 hours later to the commencement of Live Training Course. we request you to kindly keep eye on your inbox and spam. our emails will come from support@federalcomply.com/ carefederal@gmail.com/ carefederalcomply@gmail.com

When and how will I receive information on how to participate in live Training Course or Recorded Training Course?

Live Training Course

You will receive instruction kit 48 Hours prior to the Live training course/ webinar on your registered email address. 

Recorded Training Course

 Instruction kit to access the Recorded Training Course will be emailed on your registered email address within 6 hours of your purchase. 

  • we request you to kindly keep eye on your inbox and spam. our emails will come from support@federalcomply.com/ carefederal@gmail.com/ carefederalcomply@gmail.com
  • If for any reason you do not receive your Tranining course accessing instruction kit then email us on support@federalcomply.com or call us at +1-888-881-2588 or notify us on chat.
  • We would also recommend you to provide an alternate personal e-mail address as well while registering. This would help us in getting you the instruction kit if your official e-mail/server doesn’t allow us to share the same.

How late can I register for a Live Training Course?

You can register 5 minutes prior to the start time of the live Training Course but it’s always recommended to register 48 hours prior, in order to book your limited seat and avoid last minute issues. You are requested to contact our customer service representative over chat to receive Instruction kit.

Can we watch in group after registering for one?

Our all the Individual category products (Live/Recorded) are only for individual use.  To train groups, you must purchase suitable product by contacting us on chat or on support@federalcomply.com options for multiple participants or for institutional license. We strictly adhere to the US Copyright Laws and the International Copyright Rules and we advise our customers to adhere to laws.

Are there any discounts offered for training a group or multiple participants?

Yes. Our group/multiple participants training options are designed for keeping big audiences in mind which provide budget friendly deals. Contact us on chat or on support@federalcomply.com to know more. 

What are the various modes of payment?

We accept following forms of payment methods:

  • All major credit cards and debit cards are accepted- Visa,MasterCard ,Discover, American Express etc.-but in any case you will have to click on ‘PROCEED TO PAYPAL’ button. 
  • We accept payments through PayPal,Invoices.- Email us on support@federalcomply.com or chat with us to know about it.

Please Note: We are compliant with PCI DSS regulations and don’t store the credit card information. Therefore, all your credit card/debit card payments are 100% secured.

Can I get a customized training session for my organization?

Yes, you can contact our customer support and explain your requirements. Please contact our customer service on support@federalcomply.com or chat with us to know about it.

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